The DIA provides support portal to all the stakeholder to raise any complaint/issue/queries related to various IT services. User can raise their request using details mentioned below:
| Service | Intercom | |
| Network/ Wi-Fi/ Internet Access/ Telephone/VPN | support_network@iitj.ac.in | 2999, 1175 |
| Website Related | webmaster@iitj.ac.in | 1172 |
| HPC/ Server/ License Related | support_cc@iitj.ac.in | 2995, 1170 |
| System / Software Technical Support/ CC Lab | support_cc@iitj.ac.in | 1174, 1169 |
| ERP Related | erp@iitj.ac.in | 1176, 1177 |
| Email Related | email_admin@iitj.ac.in | 1293 |
| Cyber Security Related | cybersec@iitj.ac.in | 1171 |